Technology is fantastic, and it may enhance our lives, but nevertheless, it won’t address all our problems. It helps us if we want to go to different places. If you value technology, you may be saying that you value the capability to see an issue and make the changes required to deal with that issue, at a speed that wouldn’t be possible if you were having to change the behaviour of humans as opposed to the behaviour of bits. A revered rule of thumb states a technology has to be 10x much better to win. A number of the recent technologies will be put into place later on. Initially, there was not any such technology and people were unaware of it.
Technology has ever been a presence in our lives. It is, in fact, a vital force that is necessary to our existence, but we should remember that it is not the answer to everything it’s not going to make us better people, but it can make us live in a better world. So where it adds value, where people can identify what the tech does and can make a link to how it can help with lives, it tends to get a lot of support. In the event of call centres, it’s the `must have’ technology that aids businesses to keep up the smooth flow.